FAQ & Answers
- ABCDEF,Do you have the actual spot to swipe your fingerprint on your unit if you went through these steps, or do you have Acer Pro Shield installed?
- Dear Acer-Justin,My problem is that I don't have Bio Protection, nor Pro Shied. I have no preinstalled fingerprint reader software. When I go to Control Panel > Biometric Devices, I can see 'EgisTec Fingerprint Sensor', which is 'Not enrolled', and when I click 'Use your fingerprint with Windows', this shows up. So I have the driver, only the program is missing.
- ABCDEF,
Do you have the actual spot to swipe your fingerprint on your unit? - Acer-Justin,
If you mean the hardware part, of course I have it. But I don't have a Bio Protection folder in Acer folder. - ABCDEF,My recommendation would be to access the Acer eRecovery partition and reinstall the application from there (reinstall applications and drivers).
- Acer-Justin,I couldn't reach the eRecovery partition at boot-up by pressing Alt+F10. I think it's not even there, since I have formatted the hard drive before installing Windows (my notebook was delivered with Linux on it).
- ABCDEF,If you formatted the drive then the partition itself is gone. If you reinstall the operating system using the recovery media it will put the system as it was from the manufacturer, meaning if it had Windows installed you can get access to that recovery partition again.
- Acer-Justin,Since the original OS was a Linux (and I want Windows on my notebook), recovery can't help. So I would like to know the following: if there is a way to get an official program for Acer notebooks, which handles the fingerprint sensor, where can I find it (download it)? Or, if there isn't any, what third-party software would be a good decision?Thanks in advane!
- ABCDEF,The drivers and applications that we have listed on our support site are the only thing that we can recommend, and the only thing I see if the fingerprint driver itself. We do not have any third-party recommendations, unfortunately.
- Acer-Justin,Thank you for all ideas you've suggested, I will then continue to search at other sites.ABCDEF
Scan performed on 4/24/2017, Computer: Compaq 5411EA 470029-828 - Windows 7 64 bit
Outdated or Corrupted drivers:8/24
Egistec fingerprint driver (3.0.15.0) for Windows 8. Egistec.zip: USA ASIA EUROPE: 37877: 2013/9/30: Note for download Newer version of BIOS includes feature and bug fix of all the previous versions. Unless specified in description or readme file, you just need to download and upgrade to the latest version. This download provides EgisTec ES603 Swipe Fingerprint Sensor driver and is supported on LENOVO 1066A9U that is designed to run on Windows Operating System Only.
Device/Driver | Status | Status Description | Updated By Scanner |
Motherboards | |||
Intel Mobile Intel(R) 945GM/GU/PM/GMS/940GML/943GML en Intel(R) 945GT Express Processor to DRAM Controller - 27A0 | Up To Date and Functioning | ||
Mice And Touchpads | |||
Elo TouchSystems USB Human Interface Device | Up To Date and Functioning | ||
Synaptics HID-compliant mouse | Corrupted By Egistec Es603 | ||
Usb Devices | |||
Wacom Wacom Device | Corrupted By Egistec Es603 | ||
Microsoft Unknown USB Device (Device Failed Enumeration) | Up To Date and Functioning | ||
Microsoft HID Keyboard Device | Up To Date and Functioning | ||
Sound Cards And Media Devices | |||
AMD AMD SATA Controller | Corrupted By Egistec Es603 | ||
YUAN DIB7700 DTV Tuner | Up To Date and Functioning | ||
IDT High Definition Audio Device | Up To Date and Functioning | ||
Network Cards | |||
JMicron JMicron PCI Express Gigabit Ethernet Adapter | Up To Date and Functioning | ||
Keyboards | |||
Microsoft Keyboard Device Filter | Up To Date and Functioning | ||
Hard Disk Controller | |||
USB Compliance USB Optical Storage Device | Corrupted By Egistec Es603 | ||
Others | |||
ATMEL maxTouch I2C Boot Bridge Peripheral Driver | Corrupted By Egistec Es603 | ||
AuthenTec TouchChip Fingerprint Coprocessor (WBF advanced mode) | Up To Date and Functioning | ||
Microsoft HID-compliant device | Up To Date and Functioning | ||
NEC Texas Instruments PCIxx21/x515 Cardbus Controller | Corrupted By Egistec Es603 | ||
Google Android ADB Interface | Up To Date and Functioning | ||
Hewlett-Packard psc 1200 (USBPRINT) | Up To Date and Functioning | ||
Cameras, Webcams And Scanners | |||
Canon Canon MP600R | Corrupted By Egistec Es603 | ||
Video Cards | |||
ATI RADEON X300 Series | Up To Date and Functioning | ||
Input Devices | |||
KME USB-brugerstyret inputenhed (HID) | Up To Date and Functioning | ||
Port Devices | |||
Sony Ericsson Sony Ericsson 750 USB WMC OBEX Interface (COM6) | Outdated | ||
Monitors | |||
Sony Digital Flat Panel (1024x768) | Up To Date and Functioning | ||
Mobile Phones And Portable Devices | |||
Acer NOKIA | Up To Date and Functioning |